FAQ

QIs it possible to make a reservation on the same day?

AYes, same-day reservations are possible. Depending on availability, we may not be able to accommodate your request, but we will do our best to accommodate you, so please feel free to contact us.

QCan I come to the clinic without an appointment?

AOur clinic operates on an appointment-only basis, so please make a reservation before your visit. This allows us to allocate sufficient time for each patient and provide thorough guidance.

Reservations can be made via our website, phone, or LINE. Please feel free to contact us.

QHow can I make a reservation?

AReservations can be made via our online reservation form, our official LINE account, or by phone.

If you have any questions or concerns before your visit, please feel free to contact us by phone.

QIs it possible to request a specific doctor?

AYes, you can request a specific doctor. If you would like to do so, please let us know when making your reservation by phone or through our official LINE account.
Our doctors’ schedules are available on our official Instagram.
*If a doctor’s schedule changes, we will contact you. Please feel free to discuss any changes to your reservation with us at that time.

QCan I receive multiple treatments on the same day?

ADepending on the combination, some treatments cannot be performed on the same day. If you would like to receive multiple treatments, please contact us through our official LINE account before making your reservation.

QHow can I book multiple treatments at once?

AIf you would like to book a combination of treatments, we recommend making your reservation by phone or through our official LINE account for a smoother booking process.

QIs there a cancellation fee?

ACancellations made after 3 PM the day before will incur a cancellation fee of 5,500 yen.

QUntil when can I change my reservation?

AReservation changes are accepted until 3:00 p.m. on the day before your appointment. Please note that changes made after 3:00 p.m. on the day before will be treated as cancellations, and a cancellation fee of ¥5,500 (tax included) will apply.

QWhen do I pay the cancellation fee?

AThe cancellation fee is paid at your next visit.

QCan I cancel or change a same-day reservation online?

ASame-day cancellations and changes cannot be made through our online booking system. Please contact us by phone or through our official LINE account.

QWhen can I contact you to cancel or change a reservation?

AWe accept calls during clinic hours, and messages through our official LINE account 24 hours a day. Messages received outside clinic hours will be answered in order once the clinic opens. We kindly ask that you contact us about cancellations or changes during clinic hours whenever possible.

QWhat should I do if I am going to be late?

APlease contact us by phone or through our official LINE account. If it is urgent, we recommend calling us, as phone calls are the quickest way to reach us.

QCan I still receive my treatment if I arrive late?

AIf you arrive 10 minutes or more after your reservation time, you may not be able to receive your treatment. In that case, a cancellation fee of ¥5,500 (tax included) will apply, so please allow plenty of time to arrive.

QWhat happens if I cancel without notice?

AIn the event of a no-show without prior notice, a cancellation fee may be charged if deemed malicious. Furthermore, repeated no-shows may result in us being unable to accept future reservations. To ensure a smooth experience for all our customers, please contact us in advance if you need to change or cancel your reservation.

QIs there a fee for counseling?

AOur clinic does not charge an initial consultation fee or counseling fee.

We also welcome visits for consultations only, so please feel free to make an appointment.

QIs it possible to receive treatment on the same day as the consultation?

AThis varies depending on the treatment and booking availability.

If you wish to receive treatment on the same day as your consultation, please let us know when you make your consultation appointment.

QCan men also receive treatment?

AWe also treat male patients. Please feel free to visit us.

QCan I make a reservation even if I haven't decided on the treatment I want?

AYes, you can make a reservation even if you haven't decided on a treatment yet. We will listen to your concerns and wishes during the consultation and suggest a suitable treatment, so please don't worry.

QPlease tell me about the different payment methods available.

AOur clinic accepts cash, various credit cards (Visa, Mastercard, JCB, American Express), debit cards, and medical loans.

We also accept cashless payment methods such as WeChat Pay and Alipay.

QCan I pay with electronic money or QR code payment?

AElectronic money and QR code payments are not accepted.

QCan I attend a counseling session together with family or friends?

AFamily members may attend a counseling session together, up to 2 people, provided they are interested in the same treatment. Please note that joint counseling sessions for friends or couples are not available.

QCan someone who is not receiving treatment accompany me to the clinic?

AYes, they are welcome to wait in the waiting room. However, out of consideration for other patients, we kindly ask that you refrain from bringing a large group.

QCan the person accompanying me be present during my treatment?

AWe ask that companions not be present during treatment. They are welcome to wait in the waiting room.

QDo you have a points system?

AYes, we have a point system in place where you earn points based on the amount you spend. Accumulated points can be used to pay for treatments and products. Please feel free to ask our staff for more details.

QDo you have a friend referral program?

AYes, we have a referral program. We offer benefits to both the referrer and their friend, so please take advantage of it. For more details, please contact us.

QCan patients from overseas use this service?

AYes, we offer various support services to ensure that patients from overseas can use our services with peace of mind.

QDo you have an interpreter service?

AYes, we offer interpretation services so that even those who are not confident in their language skills can visit our clinic with peace of mind. Please contact us in advance for a smoother experience.

You can check the interpreter's work schedule on our official Instagram account.

(Instagram: https://www.instagram.com/livelyclinic_global/)

QIs it possible to communicate via WeChat?

AYes, we also accept reservations and inquiries via WeChat. Please feel free to contact us with any questions or concerns you may have, including inquiries from overseas or any minor anxieties before your visit.

QIs after support available?

AYes, we offer aftercare support to ensure your peace of mind after treatment.

If you have any concerns or wish to have a consultation, we offer free consultations with a doctor. If deemed necessary after the consultation, we will also prescribe medication.

Furthermore, for symptoms that appear to be caused by skin treatment, we will perform acne extraction free of charge.

In addition, depending on the treatment, we offer a lifetime guarantee system, and may provide free treatment at the doctor's discretion. *Please note that nitrous oxide anesthesia (8,800 yen) may be required separately.

QCan minors receive treatment?

AIf a minor is receiving treatment, parental consent is required. Please see the example of a completed consent form. You can also download the consent form.

Download Minor Consent Form